All sorted thank you but not without further problems.
Citizens and residents are exempted from this requirement on the condition that they are fully vaccinated inside the State of Qatar arriving from one of the countries to which Standard Health Measure apply.
If the parents are vaccinated, the children will not be quarantined at the hotel, and if the parents are not vaccinated, the quarantine will be applied to the children as well, except in the case, when the children are coming from one of the green countries and they are between zero and 12 years of age.
Your pre-travel online registration will help accelerate your passage and clearance at the port of arrival for a better arrival experience in Qatar.
Delete the Ehteraz app and then reinstal.
Contacted ehteraz and it was sorted in a few hours.